Insights.
Notes on Power Apps, Power Automate, licensing and the spreadsheets growing businesses run on, written from the finance side. Older articles date from before the October 2026 rebuild and are being brought up to date.
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Why More Leads Won’t Fix Your Sales Pipeline (The Leaky Bucket Problem)
Your pipeline isn’t a funnel, it’s a leaky bucket. Learn where leads leak, why more leads makes it worse, and how to keep the…
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The difference between a process and a system (and why it matters)
A process is how one team works. A system connects the whole business. Learn the difference, why it causes chaos, and the one shift…
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We built an AI that reads 10,000 funders so charities don’t have to
Finding the right grant funders is one of the hardest, slowest jobs in the charity sector.
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Why the Founder Is the Single Biggest Operational Bottleneck
The business is not running slowly because the team is slow. It is running slowly because everything still routes through the founder, and the…
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Why Outbound Stops Working for Agencies That Used to Run on Referrals
The agency that grew on referrals for years is not bad at outbound. It is running outbound as if it were referral, which is…
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Why Agency Lead Generation Is Not the Actual Problem
The agency asking how to get more leads is almost always the agency losing the leads it already has, further down.
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Why the Best Consultant Leaving Nearly Breaks a Recruitment Agency
The consultant did not just make placements. They held the operational knowledge that made the agency work. Nobody realised how much until it walked…
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What a Real Client Onboarding Process Actually Does
Onboarding is not the administrative work between signing and starting. It is the operational work that determines whether the engagement succeeds.
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Why Hiring Earlier Does Not Fix the Capacity Problem
More people is not more capacity. More people is more of whatever the current operational structure produces, which is often the problem itself.
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How Recruitment Agencies Scale Past the Ten-Consultant Ceiling
The ceiling is not about capability. It is about the operational structure the founder built the business on, which was never designed to hold…
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Where the margin goes in a service business, and why the year-end number never says
Margin is rarely lost in one decision. It leaks in five places that each look reasonable at the time, and the P&L cannot show…
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What a Real Reporting Layer Does for a Growing Business
Reports do not create clarity. They surface it. What creates the clarity is the operational structure the reports draw from.